Have a question? Check out our FAQs below to find an answer! If you don’t see what you’re looking for, please contact us directly at 952-890-9696.
Why can't my pet see the same veterinarian/veterinary technician each time we visit?
Why is my veterinarian referring my pet to a specialist?
Our veterinarians make every effort to stay current and skilled in many aspects of animal health, providing comprehensive care for your pet. However, board-certified specialists have extensive experience and training in a particular area of veterinary medicine or surgery. And specialty clinics and university-affiliated referral centers have specialized equipment to perform procedures that are not routinely undertaken by general practitioners.
Be assured that when we refer a patient to another hospital, we continue to stay involved with his or her care, consulting with the treating specialist and often providing any needed follow-up care and rehabilitation.
Can I call and have you fax a copy of my pet's rabies certificate and proof of vaccinations to the kennel where my pet will be staying?
What are your vaccination requirements for boarding?
Do you perform at-home euthanasia?
I've decided it's time to let my pet go, but he/she is uncomfortable and can't move very well, and I would really prefer to not drag him/her to the hospital. Can you come to my house?
If my pet's problem doesn't get better, can I get a refund for his/her veterinary care?
Not all health problems have a straightforward solution. Some may be chronic, requiring a long-term management plan; others may be more difficult to diagnose or may involve several causes. A cure may not always be possible, and treatment may be ongoing. Your veterinary team will do everything they can to find answers and continue to help your pet.
What precautions/measures do you take so my pet doesn't feel pain related to surgery/injury/infection/chronic disease?
We also offer acupuncture and chiropractic services, which can help control pain in some pets.
I think my pet ate something that's making him/her sick, and he/she has lost consciousness/is having seizures/trouble breathing. What should I do?
If your pet gets sick outside our normal hours, take your pet immediately to an emergency veterinary clinic.
Why do you check my dog's weight every time he/she comes in for a visit?
I have a hard time controlling my pet in the lobby. Can I make arrangements so I can take him/her into the exam room right away when I arrive?
My pet is a handful. Can I pay my bill ahead of time or in the exam room so I don't have to wait in the lobby after the exam is over?
My pet is really well trained. Does he/she need to be on a leash/in a carrier when we visit the hospital?
There is often a lot going on at our hospital. Combine that with unfamiliar surroundings and new animals, and any pet-even one that is well trained-might become uneasy or overly excited. We want you and your pet to have as pleasant an experience as possible every time you visit our hospital, so we ask all our clients to respect our policy.
Is it OK to call with questions about my pet's health?
Do you offer any payment plans?
We recommend that you include the cost of veterinary care in your annual expenses. However, we understand that this sometimes isn’t possible. If you contact us ahead of time, we can help you determine ways to keep costs down and stay within your budget. For instance, some preventive veterinary care can be spread out over several visits. Your veterinarian will work with you to come up with a cost-effective plan to keep your pet current on vaccinations and other necessary services.
We do accept major credit cards, as well as veterinary insurance plans, which can help cover many routine and emergency services.
My pet needs to come in for a regular exam/minor procedure, but I don't have time to wait at the hospital the whole time. Can I drop my pet off and pick him/her back up later in the day?
Monday-Friday: 8:00 am – 6:00 pm
Saturday: 8:00 am - 2:00 pm
Closed ALL Major Holidays: Closed
Please call instead of email in case of an emergency.
Phone: (952) 890-9696
Fax: (952) 890-9684
Have a question?
Use the form below to send us a message! A member of our team will get back to you as quickly as possible. If you need immediate assistance, please give us a call at 952-890-9696.